Support
Frequently Asked Questions
Find answers to common questions about our banking services.
Account Opening
What do I need to open an account?
To open an account, you'll need a valid government-issued ID, your Social Security number, and an initial deposit. For business accounts, you'll also need your EIN and business formation documents.
Can I open an account online?
Yes! You can open most personal accounts online in just a few minutes. Simply click "Open an Account" and follow the guided application process.
Online & Mobile Banking
Is mobile banking secure?
Yes, our mobile banking uses bank-grade 256-bit encryption, biometric authentication, and multi-factor authentication to keep your accounts secure.
Security & Protection
Are my deposits insured?
Yes, Tradition Capital Bank is a member of the FDIC. Your deposits are insured up to $250,000 per depositor, per insured bank, for each account ownership category.
How do I report a lost or stolen card?
Report a lost or stolen card immediately by calling 1-800-472-3272 (24/7). You can also instantly lock your card through mobile banking.